Rackspace Technology Recruitment 2021

Last Updated on 7 months by Rojgar samachar

Rackspace Technology Recruitment 2021 | Operations – Global Technical Support | Diploma in Mechanical | 

 

Company Name :- Rackspace Technology

Rackspace Technology Recruitment 2021

 

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

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Position :- Operations – Global Technical Support

Qualification :- Diploma in Mechanical

Experience :- 4 – 8 years

Job Location :- Gurgaon/Gurugram

Salary :- Not Disclosed

Job Description :- 

KNOWLEDGE/SKILLS/ABILITY:

  • Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills.
  
JOB COMPLEXITY:
  • Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
  • Email delivery troubleshooting Spam/Security analysis and recommendations Desktop Client/Mobile Device troubleshooting Account and Billing related inquiries Support users in use and troubleshooting of Microsoft products
 
SUPERVISION:
  • Operates under moderate supervision until duties are learned.
 
EXPERIENCE/EDUCATION:
Required: High school diploma or equivalent. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service.
Must be detailed in documenting information and practice good follow-through techniques.
Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
Preferred: Customer service and phone call experience. 0-6 months technical knowledge from education or job experience basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.

 

Apply Link  :- Click here

 

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