Last Updated on 2 months by Rojgar samachar
Accenture Recruitment 2021 | SW/Application Tech Support Practitioner | Bachelor degree or 3 year Diploma |
Company Name :- Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Position :- SW/Application Tech Support Practitioner
Qualification :- Bachelor degree or 3 year Diploma
Experience :- 1 to 3 year(s) of experience
Job Location :- Gurgaon/Gurugram
Salary :- Not Disclosed by Recruiter
Job Description :-
Key Responsibilities :
- Standard JD format: Role: Service Desk Agent Level GSkill:Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote supportTechnologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment groupTechnologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process a
Technical Experience :
- Minimum Skill Requirement Must have: Incident management and usage of ITSMExcellent communication skills, with neutral accentExcellent written communication skills with email etiquettesGood problem solving and analytical skillsExcellent customer service skillsAbility to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required
Professional Attributes :
- Support Type / Hours1Predominantly Voice Interaction support and also through email, chat remote support224x7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 310 hours shift with 1 hour break split into 2 short brea
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